having issues with my monogram wizard plus...

[blairsy]

hi
im new to the forum. im having some issues with my new laptop and downloading my monogram wizard plus to it. my activation code keeps saying invalid code. i had it on my other computer and it worked just fine. i even went to needleheads and downloaded the patch to correct the prob.
anyone else having or have had the same prob? i need help ha ha:confused:

[fun2sew]

Yes I did when I got a new computer... you will have to call them and get a new code.... I remember being on the phone a couple times with them but finally got it! Hope this helps!

[katiedoodles]

Same here; when I got a new computer I called Needleheads and they gave me a new code and stayed on the phone with me to make sure it worked!

[blairsy]

Thank you for the info. I have emailed them back and forth and they keep
saying to download the undated patch and use
the activation code. Still not working!!!! I keep
getting a error code. I'm waiting to hear bak
from them. If not I guess I'll have to call them.

[The Hen]

I tired the internet download also, with no luck. I had to call and talk to them to get the problem corrected. They were very nice and helpful. Just give them a call on Monday. I think you can only contact them MOnday-Friday until 5:00p.m. I emailed them and it didn't help, you need human contact. Hope you get it fixed, I couldn't run my business without the wizard

[Sew Fun]

Same problem here also. Required a phone call which took only a short time.

[JLMCH]

I had some troubles downloading when I got my new computer but they were very patient at needleheads and I got through it.

[GwenBentley]

I was having issues with installing my Monogram Wizard Plus onto my new computer so I bought a second one--second Monogram Wizard program, that is. I am having issues with it, too! I tried to DL the update online, but it does not seem to help at all. I have looked all over the website for Needleheads.com, but I can't find a phone number to call for tech support. Does ANYONE have a phone number for them? I am desperate to get the program working so I can get busy on Christmas gifts!
Thanks!
Gwen Bentley

[mims]

You can get the number to contact Needleheads from their website. Needleheads.com, click on the heading "Contact Us". Phone, fax, and address is all there. Good luck, I hope you resolve your problems!

[fun2sew]

I too had problems when I got a new computer and I called them and they walked me through it while I was on the phone with them... hope you get it resolved fast!

[katiedoodles]

I was looking on the Needleheads website and I did not see any telephone number listed. So I took out my MW packaging to find it; it is 770-270-2218. I think they are only open Monday - Friday :) Good luck!

[idesign]

Definitely give Needleheads a call to walk you through the problem. You may even get Chris who is the man who invented the program.

Carol