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FREE DESIGNS
Frequently Asked Questions

General
What formats do you offer?
Where are your free designs?
What is your copyright policy?
Can I sell items that I embroider with your designs?
Can I share designs from your site with a friend?

Ordering Process
How do I pay for my designs?
How do I receive my designs?
What is your 100% Satisfaction Guarantee?

Privacy and Security
What is your privacy policy?
How secure is my order?

Downloading Designs
How do I download my designs?
Where did my download go?
How do I “unzip” my files?
How many times can I download the design?
I accidentally selected the wrong format, now what?
My computer crashed and I lost all my designs… HELP!

Special Offers
Where do I register to receive special offers and free designs?
How do I use a coupon for your site?




General
Q. What formats do you offer?
A. Formats offered: art, pes, hus, vip, jef, dst, sew, pcs, csd, vp3, exp, , shv available upon request

Q. Where are your free designs?
A. Free Designs can be found on many of our collections pages and are listed with a price of $0.00.

Q. What is your copyright policy?
A. All artwork and designs listed on Embroidables.com are copyrighted. All rights reserved. Downloaded designs (including free samples) are licensed to the original customer only. As the original customer you may embroider designs on items for your personal use. You may also embroider the designs on up to 20 individual items to sell for profit. Selling of items embroidered with the design in excess of 20 items is defined as “commercial use” and is strictly prohibited under this license. Those wishing to obtain a license specifically for commercial use may do so by contacting us at commercialuse@embroidables.com . Designs in whole or in part may not be sold, traded, given away, uploaded, copied, repackaged, loaned, transferred, or distributed in any other way without express written permission from Embroidables LLC. We reserve the right to pursue legal action against anyone who chooses to violate these terms.

Q. Can I sell items that I embroider with your designs?
A. As the original customer you may embroider designs on items for your personal use. You may also embroider the designs on up to 20 individual items to sell for profit. Selling of items embroidered with the design in excess of 20 items is defined as “commercial use” and is strictly prohibited under this license. Those wishing to obtain a license specifically for commercial use may do so by contacting us at commercialuse@embroidables.com . (See terms and conditions for additional information).

Q. Can I share designs from your site with a friend?
A. Sorry but the answer is no (including free designs). While we would like to be generous, we have to maintain policies that preserve the viability of our business and allow us to offer innovative designs to our customers. Designs from our site are licensed for use by the original customer only. Embroidables LLC reserves the right to pursue legal action against anyone caught in violation of our terms and conditions statement.

Ordering Process
Q. How do I pay for my designs?
A. Once you have finished selecting the designs that you would like to purchase, You have the option of paying with either a Paypal account or by using your credit card. Either way, your information will be encrypted using SSL technology, ensuring that it will be kept private and secure. In fact, we never even see your credit card information. The credit card company just tells us if it was approved or not. Once your payment has been processed, you will be forwarded to a webpage which contains the download links for your designs. If for any reason you would prefer to pay by check or over the phone, just let us know and we will be happy to accommodate you.

Q. How do I receive my designs?
A. Once you submit your payment information you will be immediately redirected to a webpage containing download links for the designs you purchased. We will also send you an email containing the download links, just in case. If for any reason you have trouble receiving the designs, please contact us and we will be happy to assist you.

Q. What is your 100% Satisfaction Guarantee?
A. We are the only embroidery design company that we know of to offer a 100% satisfaction guarantee. We can do this because the confidence we have in the quality of our embroidery designs. Each of the designs that we offer on our site have been hand digitized by experienced professionals and then tested several times on multiple embroidery machines to guarantee quality. If for some reason you are unable to achieve the results that you would like with any of our designs, please contact us. We are more than happy to help you troubleshoot any problem you might have and if in the unlikely event that we are unable to solve the problem for you, we will gladly refund your money.

Q. What is your privacy policy?
A. At Embroidables, we understand that providing us with the necessary information required to process your purchases requires trust. We take your trust very seriously and make it a priority to protect the confidentiality of your information. Your information will never be sold or shared with any third party. We do however use this information internally for the purposes of order processing, and customer notification. Rest assured that we would never intend to use your information in any manner that you would not approve of.

Q. How secure is my order?
A. The highest level of SSL encryption technology available is used to ensure that your credit card information kept private and secure. In fact, we never even see your credit card information. The credit card company just tells us if it was approved or not.

Downloading Designs
Q. How do I download my designs?
A. After placing your order you will be redirected to a webpage containing download links for the designs you purchased. Simply click on the download links, and then follow the download instructions outlined on that webpage.

Q. Where did my download go?
A. Your designs will be saved to a location that you select during the download process. In most cases this will be in a file folder named “Embroidables” on your computer’s desktop. If you cannot find your downloaded files, try redownloading them. If that doesn’t work send us an email and we’ll be happy to assist you.

Q. How do I “unzip” my files?
A. The files that we send you are self extracting files (.exe format) because of this, all you have to do to “unzip” your files is double click on the downloaded file and follow the instructions.

Q. How many times can I download the design?
A. The download links that we send you are set to expire after five download attempts, but if you have any trouble accessing the design files just send us an email and we will make sure that you get them ASAP.

Q. I accidentally selected the wrong format, now what?
A. It’s no problem, just log in to your account and then click on the “Download Center” link in the left hand menu. On that webpage you should be able to redownload the designs in any format you need.

Q. My computer crashed and I lost all my designs… HELP!
A. We’re sorry to hear about your computer crash. The good news is that you can redownload the designs you have purchased from us. Just log in to your account and then click on the “Download Center” link in the left hand menu. On that webpage you should be able to redownload the designs in any format you need. If you have any trouble logging in or redownloading your designs, send us an email and we will be happy to assist you.

Special Offers
Q. Where do I register to receive special offers and free designs?
A. Each of the webpages on our site contains a link where you can subscribe to our email list to receive free designs, notification of new design sets, and other special offers.

Q. How do I use a coupon for your site?
A. After you add an item to your shopping cart, click on the coupon icon, and enter in the coupon number. Then click on the redeem coupon button. The prices of the items in your cart will be adjusted accordingly.